Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your “My Account” page and view your pending orders to see if immediate cancellation is possible.
By purchasing from Aceland Corporation, you the customer AGREES TO and ACCEPTS all its terms and conditions.
Orders can only be voided on the same day of purchase out of customer's personal reasons, and full payment will be refunded to the original method of payment. Or else, it will be subject to a cancellation default payment, 5% of the total order amount.
Returns or exchanges will not be accepted without prior authorization. All authorized returns must be shipped prepaid and are subject to a 25% restocking fee and two trip costs. Please keep the packaging or pallets until you have inspected the unit to be intact and tested it to be functioning properly. Approved for a return, the unit is requested by the third-party shipping to be seated on and secured to the pallet. You are obliged to make the returned unit in a ready condition for carrier pickup.
2. Can I add to or modify my order?
Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.
3. Do you offer installation services for equipment purchases?
We do not offer any installation services for equipment purchased through our site.
4. How can I get a receipt or copy of the invoice for my order?
You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “Download Invoice” or “Email Invoice” for each order you’ve placed. If you do not have an account with us, please contact a Customer Service to request a copy via email.
5. How long will it take for my order to arrive?
In stock items usually ship out within 1-2 business days.
For orders that are shipping via common carrier as LTL shipment, the transit times are estimated to be 2-8 business days.
6. I need to have my order by a certain date. How can I be sure that it is in stock?
In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you.
7. Will my whole order come in one shipment?
To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order.
8. Do you accept orders via phone or fax?
We are able to accept orders via phone, but not via fax.
9. Can I pay for my order using PayPal?
We accept payment via PayPal on our website as an additional payment option. A major credit card is still required to complete the transaction, as we do not accept gift cards, store cards, or account credits associated with your PayPal account. To pay by PayPal, log into your account by choosing this option on the Shopping Cart, and then select the major credit card registered with your account.
10. Can I pay with a pre-paid credit card?
Yes. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.
11. I need a quote for the items I’m buying. How do I get a quote?
If you need a quote for a specific item or have a large list of products to order –whether it is for an opening order, a season start up, or products that you can’t find—we can look into providing a formal quote for you. You can Request a Quote and one of our Quotes Consultants will reach out to you via email to discuss your request.
12. Do you lease or finance any of your equipment?
No, we currently accept one-time full payment only.
13. Is my credit card and personal information secure when I order from your site?
Here at Aceland, it is our top priority to ensure your personal information is secure!
14. What payment methods do you accept?
We accept all major credit cards including MasterCard, Visa, American Express, and Discover. In addition, orders can also be paid for with PayPal. We also accept alternative payment methods including cashier check, wire transfer, and ACH transfers for orders with an order total of at least $1000.
15. Will there be sales tax on my order? What if I’m tax-exempt?
Sales tax will be charged on orders shipping to the state of California. If you are tax-exempt and shipping to California, please contact us immediately and ask for exemption with valid documents.
16. Do you sell used equipment?
We do not sell used equipment. We sell new items only.
17. What if I can’t find the item I’m looking for on your website?
Let us know! We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. You can utilize the live chat feature on our website or send an e-mail to info@aceland.store and let a Customer Solutions Specialist know how we can help you get the items you need.
18. Do you charge a restocking fee?
Yes. A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock.
19. What is your return policy?
Return requests should be made within 15 days of receipt. Aceland or partner manufacturers do not accept returns after 15 days of delivery, even in NEW condition. Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. These ‘extras’ must be included with your return to qualify for a full refund.
When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.
We do not accept returns on customized orders.
21. What should I do if I have a question about tax on my order?
Please reach out to us instantly either via email info@aceland.store or phone call at 626-362-2567.
22. Can I pick up my order?
Yes for limited locations where we have stock of the specific items you are purchasing. Please reach out to us for specific will-call orders.
23. Where are you located?
We are physically based in Brea county, California. Most items will ship directly from our partner manufacturer’s warehouses located across the country.
24. Do you have a catalog that you could send to me?
Because we carry hundreds of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Customer Solutions team for help!
25. How do I find the items I want to purchase?
There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page. Products are searchable by our item number, manufacturer model number, title, keyword or UPC code. If you're looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.
